Creating Error Logs for Adobe Add-Ons

If you are experiencing problems installing Add-Ons directly from the Add-Ons website, please consider contributing log files to help Adobe solve this problem. The process is a bit involved, but not too hard. If you'd be willing to help, please follow the instructions below.

To create a log file, it is necessary to set up your computer (by adding a couple of files to specific folders) and then to use the Add-Ons website to install or remove some add-ons to populate the logs with data. Below are some free Add-Ons for Photoshop that can be used for this purpose once the computer has been properly configured to capture log data:

https://creative.adobe.com/addons/patches/22077
https://creative.adobe.com/addons/patches/4354
https://creative.adobe.com/addons/patches/4270
https://creative.adobe.com/addons/products/12130

For Apple computers (Mac)

1. Create a file called ExManCoreLibLog.YES in the following folder:
   /Users/<your username>/Library/Application Support/Adobe/Extension Manager CC/Log
   To do this, create a text file and rename it ExManCoreLibLog.YES (be sure to replace the .txt extension with .YES), or copy the ready-made file from this ZIP folder.
2. Create a file called ExManLog.YES in the following folder:
   /Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app/Contents/MacOS
   To do this, create a text file and rename it ExManLog.YES (be sure to replace the .txt extension with .YES), or copy the ready-made file from this ZIP folder.
3. Attempt to install and remove one or more of the free add-ons using the URLs listed above.
4. Once Add-Ons installation/removal has been attempted (to populate the logs), attach the following files to an email and send it to avetting@adobe.com along with a note that you are having trouble installing Add-Ons directly from the Add-Ons website:
   a) /Library/Application Support/Adobe/Extension Manager CC/Configuration/DB/ExMan.db
   b) /Users/<your username>/Library/Application Support/Adobe/Extension Manager CC/Log/<the files in this folder> (Please send all the files in the "Log" folder that you see, but especially the most recent one if there are several.)

For Windows computers

1. Create a file called ExManCoreLibLog.YES in the following folder:
   C:\Users\<your username>\AppData\Roaming\Adobe\Extension Manager CC\Log
   To do this, create a text file and rename it ExManCoreLibLog.YES (be sure to replace the .txt extension with .YES), or copy the ready-made file from this ZIP folder.
2. Create a file called ExManLog.YES in the following folder:
   C:\Program Files (x86)\Adobe\Adobe Extension Manager CC
   To do this, create a text file and rename it ExManLog.YES (be sure to replace the .txt extension with .YES), or copy the ready-made file from this ZIP folder.
3. Attempt to install and remove one or more of the free add-ons using the URLs listed above.
4. Once Add-Ons installation/removal has been attempted (to populate the logs), attach the following files to an email and send it to avetting@adobe.com along with a note that you are having trouble installing Add-Ons directly from the Add-Ons website:
   a) C:\ProgramData\Adobe\Extension Manager CC\Configuration\DB\ExMan.db
   b) C:\Users\<your username>\AppData\Roaming\Adobe\Extension Manager CC\Log\<the files in this folder> (Please send all the files in the "Log" folder that you see, but especially the most recent one if there are several.)

Thank you for your help. Please feel free to contact me if you have any question or need assistance.